Effective date: 05/01/26

Evas Meal Prep Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or interact with our services.

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1. Who We Are

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Evas Meal Prep Ltd provides freshly prepared meal prep boxes, meal plans, breakfast items, and snacks.

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the contact details provided on our website.

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2. Information We Collect

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When you use our website or place an order, we may collect the following information:

Information you provide to us:

• Name;

• Delivery address;

• Telephone number;

• Email address (where provided);

• Account details;

• Order information;

• Dietary preferences, requirements, or allergen information.

Information collected automatically:

When you visit our website, we may collect certain technical information, such as:

• IP address;

• Browser type;

• Device information;

• Website usage information.

This information helps us maintain and improve our website and customer experience.

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3. How We Use Your Information

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We use your personal information for the following purposes:

Processing and delivering orders:

• Managing your account;

• Processing payments;

• Preparing and delivering your meals;

• Contacting you regarding your order;

• Managing customer support queries.

Providing suitable meals:

• Understanding dietary requirements;

• Making reasonable adjustments where possible;

• Helping us prepare meals safely.

Improving our services:

• Improving our website;

• Developing our products and services;

• Understanding customer preferences.

Marketing:

Where you have provided consent, we may use your email address or telephone number to send marketing communications, including updates, offers, and information about our products.

You can withdraw your marketing consent at any time.

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4. Dietary Information and Allergens

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Some information you provide, such as allergy details or dietary requirements, may relate to your health and could be considered sensitive personal information under UK data protection laws.

We only collect and use this information where necessary to provide our services safely and appropriately.

You are not required to provide dietary information; however, failing to provide relevant information may affect our ability to safely prepare suitable meals for you.

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5. Legal Basis for Processing Your Information

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Under UK GDPR, we process your personal information based on the following lawful grounds:

Contract:

Where processing is necessary to fulfil your order, provide our services, and communicate with you about your purchase.

Legitimate interests:

Where necessary to operate, improve, and protect our business and website.

Consent:

Where you choose to receive marketing communications or provide optional information.

Explicit consent:

Where we process dietary or allergy information that may be considered sensitive personal data.

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6. Sharing Your Information

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We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to provide our services, including:

• Website and ecommerce providers;

• Payment providers;

• Delivery services;

• IT and security providers.

These providers are only permitted to use your information where necessary to provide their services and are expected to protect your information appropriately.

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7. Payments

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Payments are processed securely through our chosen payment providers.

We do not store your full payment card details.

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8. How We Store and Protect Your Information

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We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

Your information is stored using secure systems and access is limited to those who need it to operate our business.

However, no online system can be guaranteed to be completely secure.

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9. How Long We Keep Your Information

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We only keep your personal information for as long as necessary for the purposes it was collected.

This may include keeping information:

• To fulfil orders;

• To manage customer relationships;

• To meet legal, accounting, or business requirements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

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10. Your Rights

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Under UK data protection laws, you have rights including:

• The right to access the personal information we hold about you;

• The right to request correction of inaccurate information;

• The right to request deletion of your information where appropriate;

• The right to restrict or object to certain processing;

• The right to withdraw consent where processing is based on consent;

• The right to complain to the Information Commissioner's Office (ICO).

For more information, visit the ICO website.

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11. Cookies

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Our website may use cookies and similar technologies to improve functionality, analyse website usage, and improve customer experience.

You can control cookie settings through your browser or any cookie preferences available on our website.

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12. Marketing Communications

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You will only receive marketing communications from us if you have actively chosen to opt in.

You can unsubscribe or withdraw consent at any time by following the instructions provided in marketing messages or contacting us directly.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or how we process information.

Any updates will be published on this page.

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14. Contact Us

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If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.

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Evas Meal Prep Ltd