Terms & Conditions

Effective date: 05/01/26

These Terms & Conditions apply to all purchases made through Evas Meal Prep Ltd. By placing an order with us, you agree to these Terms & Conditions.

We reserve the right to update these Terms & Conditions at any time. Any changes will be published on our website and will apply to future orders.

1. About Our Service

Evas Meal Prep Ltd provides freshly prepared meal prep boxes, meal plans, breakfast items, and snacks designed to provide convenient, nutritious meals throughout the week.

Our meals are prepared fresh using quality ingredients and are made without unnecessary preservatives or additives. Because our meals are fresh food products, customers must follow all storage and handling instructions provided.

2. Ordering

Orders must be placed at least 48 hours before the requested delivery date.

Customers may order meal prep boxes for individual days, multiple days, or a full week depending on the options available on our website.

Customers may request personalised changes or customisations to meals. Additional charges may apply depending on the request, and all customisations are subject to approval by Evas Meal Prep Ltd.

We reserve the right to decline customisation requests where we cannot safely or reasonably accommodate them.

3. Payment

Payment must be made at the time of ordering unless otherwise agreed.

We accept payment methods available through our website checkout system, along with any alternative payment methods agreed directly with us.

Prices displayed on our website are subject to change. Any changes will not affect orders that have already been confirmed and paid for.

4. Delivery

We currently deliver within the areas shown on our website at checkout. Delivery charges are calculated based on location and will be displayed before completing your order.

Our standard delivery days are typically Thursday to Sunday. If you require delivery outside of these times, please contact us and we will do our best to accommodate your request.

Customers are responsible for providing accurate delivery information, including address and contact details.

If:

nobody is available to receive the delivery;
incorrect delivery details have been provided; or
we are unable to safely complete delivery due to circumstances outside of our control;

we cannot accept responsibility for the condition of the food after the attempted delivery. Any alternative arrangements will be considered on a case-by-case basis.

5. Storage and Food Safety

Our meals are freshly prepared and should be stored correctly once received.

Meals must be refrigerated as soon as possible after delivery. It is the customer's responsibility to ensure meals are stored, handled, and consumed safely once delivered.

Our meals are best enjoyed within 7 days of delivery when stored correctly in the fridge.

Meals may be frozen if customers wish to keep them for longer. Frozen meals should be defrosted safely before reheating and consumption.

Customers should follow any storage and reheating instructions provided with their order.

6. Allergens and Dietary Requirements

We offer a range of meal options, including vegetarian and vegan options, and we may be able to accommodate certain dietary requirements or adjustments.

Customers are responsible for informing us of any allergies, intolerances, or dietary requirements before ordering.

Our kitchen handles allergens including, but not limited to:

nuts;
dairy;
gluten.

While we take food safety seriously and will make reasonable efforts to accommodate allergen requirements, we cannot guarantee an entirely allergen-free environment.

Customers with severe allergies should contact us before ordering so we can discuss whether we can safely provide suitable meals.

7. Nutritional Information

Where provided, nutritional information and macronutrient values are calculated as accurately as possible based on the ingredients used.

Nutritional information should be treated as guidance only and may vary slightly due to natural variations in ingredients.

Our meals and nutritional information are not intended to replace professional medical advice. Customers with medical conditions or specific nutritional needs should seek advice from an appropriate qualified professional.

8. Cancellations, Refunds and Changes

Orders may be cancelled with at least 48 hours' notice before the scheduled delivery date.

Requests made after this timeframe may not be eligible for cancellation or refund due to the fresh nature of our products.

Refunds, replacements, or credits are considered on a case-by-case basis. If there is an issue with your order, including incorrect items, damaged products, or concerns regarding quality, please contact us as soon as possible so we can investigate and resolve the issue.

9. Packaging and Returns

Where possible, we encourage customers to return meal prep packaging to us during future deliveries.

Returned packaging may be cleaned, reused, or recycled as part of our efforts to reduce waste.

If customers choose not to return packaging, we encourage responsible reuse or recycling wherever possible. There is currently no charge for packaging that is not returned.

10. Customer Accounts and Data

Customers may browse our website without creating an account. However, an account is required to place an order.

To process orders, we may collect information including:

name;
delivery address;
telephone number;
dietary information where provided.

Email addresses may be collected where customers choose to provide them.

Customers may opt into receiving marketing communications from us via email or text. Customers can withdraw marketing consent at any time.

For further information regarding how we handle personal information, please refer to our Privacy Policy.

11. Reviews, Images and Marketing

We may use customer reviews, feedback, or photographs shared with us for marketing purposes, including on our website and social media platforms.

If you do not wish for your review, image, or feedback to be used publicly, please contact us and we will respect your request.

12. Website and Product Changes

We reserve the right to:

update or change our menu options;
change prices;
remove products;
modify delivery availability;
update these Terms & Conditions.

We will make reasonable efforts to provide notice of significant changes where possible.

13. Liability

We take care to prepare and deliver meals safely and to a high standard.

However, we cannot accept responsibility for issues caused by incorrect storage, handling, reheating, or consumption of meals after delivery.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

14. Contact Us

If you have any questions, concerns, or complaints regarding your order, please contact us through the details provided on our website.

Evas Meal Prep Ltd

Terms & Conditions

Effective date: 05/01/26

​

These Terms & Conditions apply to all purchases made through Evas Meal Prep Ltd. By placing an order with us, you agree to these Terms & Conditions.

We reserve the right to update these Terms & Conditions at any time. Any changes will be published on our website and will apply to future orders.

​

1. About Our Service

Evas Meal Prep Ltd provides freshly prepared meal prep boxes, meal plans, breakfast items, and snacks designed to provide convenient, nutritious meals throughout the week.

Our meals are prepared fresh using quality ingredients and are made without unnecessary preservatives or additives. Because our meals are fresh food products, customers must follow all storage and handling instructions provided.

​

2. Ordering

Orders must be placed at least 48 hours before the requested delivery date.

Customers may order meal prep boxes for individual days, multiple days, or a full week depending on the options available on our website.

Customers may request personalised changes or customisations to meals. Additional charges may apply depending on the request, and all customisations are subject to approval by Evas Meal Prep Ltd.

We reserve the right to decline customisation requests where we cannot safely or reasonably accommodate them.

3. Payment

Payment must be made at the time of ordering unless otherwise agreed.

We accept payment methods available through our website checkout system, along with any alternative payment methods agreed directly with us.

Prices displayed on our website are subject to change. Any changes will not affect orders that have already been confirmed and paid for.

4. Delivery

We currently deliver within the areas shown on our website at checkout. Delivery charges are calculated based on location and will be displayed before completing your order.

Our standard delivery days are typically Thursday to Sunday. If you require delivery outside of these times, please contact us and we will do our best to accommodate your request.

Customers are responsible for providing accurate delivery information, including address and contact details.

If:

nobody is available to receive the delivery;

incorrect delivery details have been provided; or

we are unable to safely complete delivery due to circumstances outside of our control;

we cannot accept responsibility for the condition of the food after the attempted delivery. Any alternative arrangements will be considered on a case-by-case basis.

5. Storage and Food Safety

Our meals are freshly prepared and should be stored correctly once received.

Meals must be refrigerated as soon as possible after delivery. It is the customer's responsibility to ensure meals are stored, handled, and consumed safely once delivered.

Our meals are best enjoyed within 7 days of delivery when stored correctly in the fridge.

Meals may be frozen if customers wish to keep them for longer. Frozen meals should be defrosted safely before reheating and consumption.

Customers should follow any storage and reheating instructions provided with their order.

6. Allergens and Dietary Requirements

We offer a range of meal options, including vegetarian and vegan options, and we may be able to accommodate certain dietary requirements or adjustments.

Customers are responsible for informing us of any allergies, intolerances, or dietary requirements before ordering.

Our kitchen handles allergens including, but not limited to:

nuts;

dairy;

gluten.

While we take food safety seriously and will make reasonable efforts to accommodate allergen requirements, we cannot guarantee an entirely allergen-free environment.

Customers with severe allergies should contact us before ordering so we can discuss whether we can safely provide suitable meals.

7. Nutritional Information

Where provided, nutritional information and macronutrient values are calculated as accurately as possible based on the ingredients used.

Nutritional information should be treated as guidance only and may vary slightly due to natural variations in ingredients.

Our meals and nutritional information are not intended to replace professional medical advice. Customers with medical conditions or specific nutritional needs should seek advice from an appropriate qualified professional.

8. Cancellations, Refunds and Changes

Orders may be cancelled with at least 48 hours' notice before the scheduled delivery date.

Requests made after this timeframe may not be eligible for cancellation or refund due to the fresh nature of our products.

Refunds, replacements, or credits are considered on a case-by-case basis. If there is an issue with your order, including incorrect items, damaged products, or concerns regarding quality, please contact us as soon as possible so we can investigate and resolve the issue.

9. Packaging and Returns

Where possible, we encourage customers to return meal prep packaging to us during future deliveries.

Returned packaging may be cleaned, reused, or recycled as part of our efforts to reduce waste.

If customers choose not to return packaging, we encourage responsible reuse or recycling wherever possible. There is currently no charge for packaging that is not returned.

​

10. Customer Accounts and Data

Customers may browse our website without creating an account. However, an account is required to place an order.

To process orders, we may collect information including:

name;

delivery address;

telephone number;

dietary information where provided.

Email addresses may be collected where customers choose to provide them.

Customers may opt into receiving marketing communications from us via email or text. Customers can withdraw marketing consent at any time.

For further information regarding how we handle personal information, please refer to our Privacy Policy.

11. Reviews, Images and Marketing

We may use customer reviews, feedback, or photographs shared with us for marketing purposes, including on our website and social media platforms.

If you do not wish for your review, image, or feedback to be used publicly, please contact us and we will respect your request.

12. Website and Product Changes

We reserve the right to:

update or change our menu options;

change prices;

remove products;

modify delivery availability;

update these Terms & Conditions.

We will make reasonable efforts to provide notice of significant changes where possible.

13. Liability

We take care to prepare and deliver meals safely and to a high standard.

However, we cannot accept responsibility for issues caused by incorrect storage, handling, reheating, or consumption of meals after delivery.